Established in 2005 Procom Office Solutions Ltd has gained a valuable and trusted recognition in the telecommunications market by offering a complete in-house suite of applications which complement the Avaya IP Office Unified Communications solutions.
By using existing in-house skills, ongoing training and continually investing in new personnel as well as hardware infrastructure, Procom.ie is dedicated and able to offer a managed, reliable and robust communications platform with full support in-house to cover all aspects of the Avaya portfolio.
We can work with systems administrators to help them provide a user friendly managed PBX platform or we can provide a full outsourced support service whereby Procom.ie are the primary contact for any telecom requirement within your organisation.
With Avaya platforms now primarily provided on Linux operating systems and utilising VMWare virtualised environment, as well as IP telephony and Voice over IP, Video Conferencing, CRM Integration, Security, Procom Office Solutions Ltd have skilled personnel supporting these infrastructures and applications. We don’t operate a call centre, we don’t outsource, we run a support centre which is easy to contact and extremely quick to respond to any issue you may encounter. In most cases the person answering the phone is able to help or solve your issue.
Our personal approach, coupled with our industry knowledge and skill level, have won us contracts with some of Ireland’s top companies including Realex Payments (UK & Ireland), Trilogy Technologies (UK & Ireland), Luzern Solutions, Tote Betting, Synchronoss Solutions as well as many other IT Service Providers, Major ISPs, Ecommerce Providers & Call Centre companies in both Ireland and the UK.
Our Services Include:
- Design, Implement & Maintain Avaya IP Office Infrastructure, Voice & Video Applications, Call Centres & Mobile Applications
- Dedicated, Virtual and Private Cloud Server Infrastructures for Avaya Application & Telephony Hosting
- Redundancy, Failover and Load Balancing Telephony Solutions
- Voice over IP SIP Trunking and Secure SIP Trunking
- International & Irish Geographic, National and Toll-Free Inbound Numbering Service
- Custom and Bespoke Software Integration Services