Voicemail Pro
Voicemail Pro can be configured as a centralised or distributed voicemail system and allows message handling for individuals or groups on a single site or across an Avaya SCN multi-site network. Voicemail Pro is supported on Windows and Linux Environments.
Voicemail Pro:
Provides information to callers
Main Features of Voicemail Pro:
- Inbound call assistance: –
- Delivers messages as soon as they are left
- PIN code security
- ‘Whisper Announce’
- Assisted Transfer: call returns to Voicemail Pro automatically should the called party be engaged or not answer within a pre-determined time
- Extended personal greetings based upon user availability
- Personal numbering & distribution lists
- Auto-Attendant and IVR
- Queue Announcement
- Text to Speech
- Speaking Clock
- Automatic and on-demand call recording
- Voice forms/questionnaire mailboxes
- Tag information to a call and deliver it to an agent
- Web Voicemail (UMS)
- Database Integration
- Visual Basic Script support
- Dual Voicemail Pro (IP Office Select only) with up to 500 Channels
- Intuitive GUI for Easy Call Flow Creation and Maintenance
- Intuity emulation mode
- 22 supported prompt languages
- Centralised voicemail within a multi-site IP Office environment
- Networked Messaging
Procom.ie offer bespoke application integration with Avaya Voicemail Pro. Bespoke applications include Payment Gateway order processing (credit card orders via telephone touchtone DTMF