Support Services


Avaya IPOSS Support Services

Avaya IPOSS is an excellent service provided by Avaya to end users via The Avaya IPOSS is a feature enabled on the Avaya IP Office Platform which creates a secure VPN link to Avaya’s support team. This secure link allows the customer via the business partner to escalate any issue to Avaya and have dealt with in a timely manner. IPOSS contracts can include hardware as well as software support.


 Procom IPOSS Support Services

procom-supportBeing an Avaya Fully Authorized Partner since 2008 and with Avaya APSS, AIPS and ACSS engineering & sales qualifications, have extensive experience in Avaya IP Office platforms and solutions. We have designed, implemented and continue to support Avaya telephony solutions for some of Ireland’s leading companies, providing redundant solutions across Ireland and the UK.

The team at are skilled in but not limited to the following areas:
  • Linux & Windows Operating Systems.
  • VMWare and HyperVisor Infrastructures.
  • Voice over IP – SIP & H323.
  • Networking – LAN, WAN, VLAN, Routing, Firewalls, Switches, etc.
  • Programming and Web Development – .Net, VB, Java, JS, PHP, SOAP/Rest/WebSockets, Python, Perl, MVC, HTML5, etc.
  • Integration and Application Development – Bespoke application development, Sage, SAP, CRM, etc.


  • wmware-partner
  • sap
  • sage
  • microsoft-partner